PATIENT PORTAL

Once you are registered for a portal account you are able to link your account to a dependent or other authorized adults: such as your spouse/parents/other.

Linking  your account will allow you to book appointments on their behalf and view available health information on their file.

We require consent for any person over the age of 16 prior to linking or proof of guardianship/personal directive.

The  Patient Portal accesses the same secure offsite database that we use in our clinic. The database is located in a secure data centre hosted by TELUS in Calgary, AB, which has been designed to be highly available and with rigorous security.

If you notice an error or inconsistency in your record, please highlight your concern with your provider at your next appointment. If you feel it must be more urgently addressed, please contact Shale Medical Clinic by phone and notify us about your concern.

Our goal is to provide you with the best security currently available. Patient Portal uses industry standard security practices to protect your personal information from unauthorized access, use or disclosure.
For example, your personal information is protected while it is in transit between your computer and our server using security techniques such as encryption, which ensures that your personal information cannot be read or modified while it is being transferred. Please also see our Privacy Policy.

There is a self-serve password recovery mechanism in the patient portal. Look for the link “Forgot Password”.  You will be prompted to answer the security questions you chose at registration.  If you are unable to reset your password, you will require a new registration PIN from Shale Medical Clinic.